Refund policy

Return & Warranty Policy - Muraqqa Tech

At Muraqqa Tech, we ensure that all our products (mobiles, laptops, accessories, and gadgets) are thoroughly tested before dispatch. To give you peace of mind, we offer a 7-Day Replacement / Checking Warranty on eligible items.

1. Eligibility for Replacement / Return:
- You have 7 days from the date of delivery to claim a replacement if the product has a manufacturing defect or technical fault.
- The item must be returned in its original condition, with the original box, invoice, packaging, warranty seals/stickers, and all included accessories (cables, manuals, etc.).
- An unboxing video recorded at the time of opening the parcel is required for claims regarding damaged or missing items upon delivery.

2. Non-Refundable / Non-Returnable Conditions: 
- Change of mind after unsealing or using the product is not applicable for return.
- Physical damage, screen breakage, liquid/water damage, electrical burn/surge damage, or damage caused by unauthorized repair/software alteration.
- Missing original box, accessories, or removed warranty stickers/seals.

3. Process for Claiming Warranty / Return:
- Contact our customer support team at muraqqatech@gmail.com with your order number and video/photos of the issue.
- Once approved, send the parcel to our designated return address. Return shipping costs are to be borne by the customer, unless the item delivered was incorrect or damaged on arrival.

4. Refunds / Replacements:
- Upon receiving and inspecting the returned item, if the fault is verified, we will issue a replacement unit.
- If the replacement stock is unavailable, a full refund will be processed to your original payment method (Bank Transfer / Raast / JazzCash) within 3-5 business days.